Overview

Fixflex International  is an Italian jewellery, high-jewellery and silversmithing Maison founded in 2005, admired in the world for its craftsmanship and the uniqueness of its creations. Today, the Fixflex International jewels stand out for their design and for the techniques used to create them, such as the hand-engraving technique, dating back to the goldsmithing traditions of the Italian “bottega” of the Renaissance times.

The Maison’s unrelenting desire to create objects of rare beauty has made Fixflex International renowned in the world for a style that is distinct, inimitable and imbued with sophisticated Milanese heritage, at once glamorous and contemporary.

The Maison has been part of the global luxury group Fixflex International since September 2005 and the Fixflex International family is still present in the Company to perpetuate its style and unparalleled craftsmanship tradition.
How will you make an impact? You will:

Achieve or surpass monthly and yearly sales targets of the boutique, meeting or exceeding the KPI’s set by the Retail Management. Establish budget, track sales and expenses. Maintain budget and related costs within established guidelines. Develop and implement the boutique action plan with the commercial department with a focus on the business development
Guarantee the implementation and regular monitoring of the Boutique action plan. Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-throughs, audits. Together with the Visual Merchandising Team, ensure that the standards on store image are kept according to Company guidelines and coordinate the proper training for sales staff
Lead and motivate the team to accomplish and maximize the sales target and retail KPIs
Ensure that each customer receives outstanding standards, solid product knowledge and all other components of Customer Service, build strong customer relationships and enhance loyalty. Act as a Brand Ambassador when representing the Brand at meetings, events (local & international) and other work-related functions. Acquire a relevant customer database, convert into sales transaction and retain the customer for future transactions and monitor & execute the Boutique CRM program
Performs all necessary supervisory functions to effectively and efficiently manage the assigned personnel. Define and communicate missions and objectives of all team members, clearly establishing priorities and reasonable deadlines, acting as a coach and assisting the colleagues in operations, sales and training. Fosters a cooperative and harmonious working climate to maximize employee morale and productivity, motivating the boutique team around the strategy and vision of the Maison
How will you experience success with us?

Extensive previous management retail experience, preferably in luxury jewelry/watchmaking sector
Qualification/ training in watches & jewellery, knowledge of diamond grading and design
Preferably with qualification in gemology
MS Office experience required (Word, Excel, PowerPoint)
Fluency in English and Italian is mandatory; the knowledge of another language is a plus (Arabic, Chinese, Russian)
Managerial skills and proactive approach
Excellent interpersonal and communication skills are required
Ability to delegate tasks and follow up to ensure execution
People friendly and comfortable dealing with VIP clients
Excellent representation skills
Focused, target oriented and organised
Strong understanding of Customer Service needs and Customer (internal and external) priorities
Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
Self-Starter with team-player approach
What makes our group different?
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures and human skills, as well as our specific ability to foster untapped potential.

We value freedom, collegiality, loyalty and solidarity
We foster empathy, curiosity, courage, humility and integrity
We care for the world we live in
Your journey with us:

During the interview process, you will have the opportunity to meet the Talent Acquisition, HR Manager, Retail Director.